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TERMS AND CONDITIONS
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IMPORTANT NOTICE: It is illegal to sell alcohol to people under the age of 18. By placing an order, you are confirming that you are 18 years old or above. It is your responsibility to ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to receive delivery, otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us.

 

TERMS AND CONDITIONS FOR ONLINE PURCHASE

 

1. General

  • 1.1.In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the "Terms and Conditions"), "Winest.HK" or "we" or "us" means Winest Group Limited and the "customer" or "you" means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website or our mobile app (as the case may be) (collectively "our e-store"). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
  • 1.2.We shall make every effort to ensure that prices, details and sizes of products at our website or app are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
  • 1.3.We shall make every effort to ensure product(s) displayed at our website or app are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.
  • 1.4.All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.

 

2. Registration

  • 2.1.You are required to register as a user before placing any order through our website or app. During the registration:
  • - You must provide us with accurate, complete and up to date registration information;
  • - You must safeguard your username and password;
  • - You authorize us to assume that any person using the website or app with your username and password is either you or is authorized to act for you;
  • - We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
  • 2.2.Please inform us via our website/by email/by phone immediately of any changes to the information that you provided so that we can communicate with you effectively.
  • 2.3.In the event that your account is not used for a specified period (currently, 3 years), we will, for your own and our protection, deem your account to be no longer in use, and we will deactivate your account and all your accumulated discounts / coupons / loyalty points will be forfeited (where applicable). You will need to reapply for a new account if you wish to make further purchase at our website or our app.

 

 

3. Privacy protection

  • We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy.

 

 

4. Payment

  • 4.1.Our website or our app accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars. The prices listed may differ from the prices of the same products in our website or our app. The applicable price shall be the price listed in as at the date of purchase.
  • 4.2.Acceptance of orders is subject to our sole discretion. A final receipt will be issued to you when goods are being delivered to your address.

 

5. Others

  • 5.1.Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose. If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.
  • 5.2.Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
  • 5.3.You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
  • 5.4.If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
  • 5.5.These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.
  • 5.6.We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
  • 5.7.If any dispute arises, our determination shall be final. The English version is the governing version and shall prevail whenever there is a discrepancy between languages.
  • 5.8.These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.

 

6. Notification for ordering

  • 6.1.Our website or our app only accepts orders for delivery in Hong Kong to the specified billing address with legal motorcycle / private car access without applying for any permits designated to the area of delivery, including but not limited to country park, water reservoir or airport's restricted area.
  • 6.2.Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone, email or any other contact information you provided.
  • 6.3.If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery or availability by phone, email or any other contact information you provided.
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7. Delivery service (applicable if you have selected to have your order(s) delivered to a designated billing address)

  • 7.1.You may enjoy free delivery service to your specified billing address for any order, regardless of the ordering amount or quantity. No delivery fee shall apply.
  • 7.2.Delivery service is only available at addresses located within Hong Kong SAR with legal motorcycle / private car access without applying for any permits designated to the area of delivery, including but not limited to country park, water reservoir or airport's restricted area.. This service is available from 15:00 to 00:00 between Monday and Friday, 12:00 to 00:00 on Saturday & Public Holidays, 12:00 - 22:00 on Sundays (excluding public holidays) 
  • Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.
  • 7.3.Time of Delivery
  • For successful orders placed at our website or our app within the time period of available delivery service and confirmed by us via email, the estimated time for delivery to your specified billing address will be 1 hour for address on Hong Kong Island, 1.5 hour for address in Kowloon and 2 hours for address in New Territories.
  • For orders placed before or after delivery service is available, we either deliver the order once payment is confirm and delivery service is available, or contact you to arrange a delivery time.
  • We will deliver as scheduled to the best of our ability. Delivery times may be affected due to seasonal factors (e.g. special promotional events) and festive periods (e.g. Christmas or Chinese New Year) as we may need to cope with high volume of orders.
  • 7.4.Delivery service is not available:
  • - at restricted areas, outlaying islands or anywhere with no legal motorcycle / private car access or required permit(s) designated to the area of delivery.
  • - at premises above 6th floor of a building which are not accessible by elevator for delivery.
  • - where there are no public road access within 200 metres of the delivery address.
  • 7.5.After your order has been accepted, we will confirm with you about the expected delivery time and date. Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be) upon delivery, our driver shall either ask you to sign to confirm your acceptance of goods or take a photo of your delivered goods to confirm its final state with our control.
  • 7.6.In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next day.
  • 7.7.If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information, we reserve the right to charge you an additional delivery fee for subsequent delivery(s).
  • 7.8.All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
  • 7.9.We reserve the right to charge storage fees at our prevailing rates in the event that you fail to receive the ordered products within 2 weeks from the date of order confirmation not arising from our faults. In such case, you are required to settle any outstanding fees before you can collect your order.
  • 7.10.In case of any dispute, our determination shall be final.

 

8. Exchange and refund

  • 8.1.Subject to 8.2 below, you are entitled to exchange products which are found to be damaged or not in good condition within 24 hours of delivery. In such case, you can contact our customer service department to make arrangement for exchange within 24 hours of receipt. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
  • 8.2.Any products above HK$600 per unit or over 10 years old of vintage shall not be refunded in any event.
  • 8.3.If we agree you are entitled to an exchange but the products to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product(s).
  • 8.4.In exceptional case at our sole discretion, we will refund the amount paid to you. (As long as 4 weeks lead time for refund).
  • 8.5.Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.
  • 8.6.All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.

 

9. Others

  • 9.1.Title to the product shall remain vested in us until we receive full payment of the price, and risk shall pass to the customer upon delivery / collection of the product (as the case may be).
  • 9.2.If you request packaging from us with your orders, a charge maybe applicable in compliance with the Plastic Shopping Bag Charging pursuant to Product Eco-responsibility Ordinance.
  • 9.3.For any ordered goods remain undelivered for 6 weeks from the date of order confirmation or storage fees remain unpaid for over 6 weeks, we shall have the right to dispose of such goods at our own discretion without further notice to you. In such event, we shall not be liable to make any refund or compensation to you; and we reserve the right to continue claiming you for the outstanding storage fees.
  • 9.4.We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.


 Lasted updated on 10 Feb 2021